Kent County Council is carrying out a review of its Connexions Service for young people.  The Connexions Service provides independent information, advice, guidance and support to young people on careers and other areas and helps young people into and to remain in education, employment and training.  In order to help us provide the best possible service for all young people in the future we would be very grateful if you could answer some questions on the service and submitting it by Wednesday, 7th January 2009. Your answers will be kept confidential and anonymised if used in any report.  If you do decide to provide us with information about where you study or live, you will be entered for a prize draw.

If you would like to send your reply to us directly in confidence, please complete the questions and use the print button at the end of the survey and send it to: Alison Heckel, Project Co-ordinator Connexions Service, KCC JCU CFE, Room 2.06 Sessions House, Maidstone, Kent  ME14 1XQ.

Prize Draw to win 8GB Ipod Nano All completed questionnaires are automatically eligible to be entered into our free prize draw to win an 8GB Ipod Nano.  If you wish to be entered for this please fill in your details below.  These details will remain confidential and will be kept separately from the questionnaire responses:

Name:

Contact Telephone Number:

OR

	Contact Address (this can be your home or school address):

Q1	Which one of the following best describes your use of Connexions?  (Mark one box only)
		I regularly use / used Connexions
		I sometimes use / used Connexions
		I rarely use / used Connexions
		I have used Connexions once and am likely to use it again
		I have used Connexions once and am unlikely to use it again
		I have never used Connexions, but may use it in the future
		I have never used Connexions, and am unlikely to use it in the future

Q2	Which of the following Connexions services have you used?  (Mark all that apply)
		Advice about college
		Advice about university
		Advice about modern apprenticeships
		Advice about how to apply for funding / grants for education
		Advice about job training
		Advice about what courses you need to take if you want to apply for a particular degree program / job
		Other

If Other, please specify

Q3	What has impressed you about the Connexions service?

Q4	How do you think we could improve the Connexions service?

Q5	Overall how would you rate the Connexions service? (Please tick one of the following boxes)
	Excellent / very good		Good		OK / Satisfactory		Unsatisfactory

Q6a	Please indicate how much you agree or disagree with each of the following statements. Contact with Connexions
		Strongly Agree		Agree		Neither		Disagree		Strongly Disagree		Not Applicable
	I found it useful to be able to call the Connexions Direct Helpline to speak to someone
	It is helpful that the Connexions Direct phone lines are open until 2am
	If there was a Connexions drop-in centre near my home, I would use it
	Having a Connexions Personal Adviser in school / college makes me use the service more
	It is important to be able to speak to a Connexions Personal Adviser face-to-face
	I would definitely access the Connexions service it it was available at the weekend

Q6b	Usefulness of Connexions
		Strongly Agree		Agree		Neither		Disagree		Strongly Disagree		Not Applicable
	Being able to speak to a Connexions Personal Adviser helped me to make some decisions
	I was given good advice about my future
	If you have many things to consider, they can steer you in the right direction
	I am glad that I met the Connexions Personal Adviser
	I met with the Connexions Personal Adviser because my school organised it

Q7	Please let us know any other comments you have about the service?

Thank you

Data Protection Kent County Council is a data controller under the Data Protection Act 1998 and will comply with the requirements of the Act at all times.  We will ensure that your information is treated in confidence and used only for the purpose of reviewing the Connexions Service and helping us provide the best possible service for all young people in the future.