Complaints

Even in the best run organisations there can be times when things go wrong, leaving customers or service users unhappy with the service they have received.

Kent County Council value complaints because they help us to improve the services we provide for all our customers. We must do all we can to investigate any complaints as efficiently and fairly as possible.

Below are links to some information which will help you when dealing with complaints:

• KCC's guides for customers and service users wanting to make complaints about a Kent School or Children's Social Services
• CFE Complaints Monitoring
• Children's Social Services Complaints - information for staff handling complaints