Workplace Mediation

Download the Mediation Leaflet

An effective way of resolving workplace disputes which

Where can Mediation help?

• Where difficulties arise from change 
• Interpersonal conflicts 
• Unresolved disputes 
• Issues around discrimination, harassment, bullying
• Differences in working style, perceptions
• Communication breakdown.

Where is Mediation unlikely to succeed?

• If one or more participants are demonstrating an intention to maintain a grudge, an entrenched position, or cause harm to others
• Where formal / legal sanctions are thought appropriate.

What is involved?

Mediation involves participants defining the problem, agreeing on objectives to resolve
the problem and working towards an acceptable solution for all parties. Participants
must be prepared to work towards resolution and have the authority to agree on a solution.
Mediators facilitate and broker agreements, remain impartial and make no judgements
regarding the parties involved. Mediators assist and enable all parties to work through
problems and identify solutions.

The process concentrates on upholding safe boundaries and fairness for all concerned.
Mediation will always take account of the individual circumstances of the case.

The experienced Mediation Team are trained in managing workplace disputes. Generally
two Mediators work on a case.

What happens in a Mediation meeting?

Typically Mediation sessions are held in ‘neutral’ venues around Kent.

Mediators work with all parties to establish needs, personal positions and to explore the
key issues. Ground rules are agreed and the basis for resolution stated. During discussions
key points are noted which form the basis of any agreements.

Mediation is carried out on the basis of confidentiality. Mediators have the right to
break confidentiality if there is an identified risk of harm to any parties whether inside or
outside the Mediation process.

Can the process be stopped?

YES

• Participants can choose to withdraw at any time
• Mediators have the right to halt the process if they feel any party is not serious
  about reaching an agreement
• If a formal procedure for example a grievance or disciplinary is started. This is
  likely to halt a mediation process.

How does Mediation work with other processes or formal procedures?

The nature and spirit of Mediation is co-operative. It provides an alternative to
formal procedures or it can be used as part of a resolution within formal procedures e.g. a
return to work negotiation.

Can other people play a role in the Mediator's process? KCC Mediation

Due to their roles, Personnel and Unions may be involved in identifying situations where
Mediation may be of value.

Workplace Mediation is supported in KCC by senior management and Trade Unions.

Read further Frequently Asked Questions about Mediation.

How do I contact the service?

For further information or to discuss Mediation:

Tel: 01732 526910

Write to:

Mediation Services 
Park House
110-112 Mill Street 
East Malling
Kent ME19 6BU